Privacy Policy & Cookie Notice
Last updated: 2026
This Privacy Policy explains how Pacific Bone & Joint ("we," "us") handles information on this website, digital.pacificboneandjoint.com. This site is an informational and appointment-request page; it is not a patient portal and should not be used to send medical or health information.
Information we collect
- Information you choose to give us when you call, email, or use our secure scheduling/messaging link (for example, your name and contact details). Please do not include sensitive medical details in email — use our secure messaging link or call us.
- Information collected automatically when you browse, such as your device and browser type, approximate (city-level) location, pages viewed, and which buttons you click. This is collected through cookies and similar analytics technologies.
Cookies & analytics
We use cookies and analytics tools — including Google Analytics — to understand how visitors use the page (for example, which sections and buttons are used) so we can improve it. These tools may set cookies and collect usage data as described above. We configure analytics to avoid collecting health information, and we do not use this data to identify you personally.
You can control or refuse cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on. Disabling cookies will not affect your ability to call, email, or request an appointment.
How we use information
- To respond to your appointment requests and questions.
- To measure and improve the performance and content of this website.
- To understand which messaging is most helpful to prospective patients (including A/B testing of page content in aggregate).
We do not sell your personal information.
Protected health information (HIPAA)
This marketing website is not intended to collect protected health information (PHI). When you communicate with our practice through our secure messaging link or by phone, any health information you share is handled under our practice's HIPAA privacy practices, separately from this website.
Third-party links & services
This site links to third-party services (for example, our scheduling/secure-messaging provider and embedded video). When you follow those links or play a video, the third party's own privacy policy applies to information you provide there.
Your choices
You may adjust your browser cookie settings, use the Google Analytics opt-out add-on above, or contact us with any privacy questions or requests regarding your information.
Children's privacy
This site is intended for adults seeking orthopedic care and is not directed to children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.
Contact us
Pacific Bone & Joint
Phone: (808) 439-6201
Email: contact@pacificboneandjoint.com